Return & Refund Policy

At USHIERAX, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures for requesting a return, replacement, or refund for purchases made through our website.

By placing an order with USHIERAX, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if your product is eligible under this policy and applicable consumer protection laws.

To help us review your request, please ensure that:

  • The item is unused and in its original condition, where applicable.

  • The product is returned with its original packaging, accessories, and included components, where reasonably possible.

  • You contact our support team before sending any item back.

  • You provide your order number and a description of the reason for the return.

Some products may be ineligible for return due to hygiene, safety, personalization, or other legal restrictions. Any applicable restrictions will be communicated where required by law.

2. Return Request Period

Please contact us within 30 days of delivery to request a return, unless a different period is required by applicable law or expressly stated for your product.

This policy does not limit any mandatory consumer rights available under the laws applicable to your purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include the following information in your email:

  • Your order number.

  • A brief explanation of the issue.

  • Clear photographs or videos showing the product and any damage, if applicable.

After reviewing your request, we may offer an appropriate replacement, refund, or other remedy in accordance with applicable law.

4. How to Request a Return

To initiate a return:

  1. Email our support team at ushieraxsupport@gmail.com.

  2. Include your order number and the reason for your return.

  3. Wait for instructions and confirmation from our support team.

  4. If the return is approved, follow the return instructions provided to you.

Please do not send products to an address without receiving return instructions from our support team.

5. Refunds

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Where required by applicable law, refunds will be processed within the legally prescribed timeframe.

6. Return Shipping Costs

Return shipping costs may depend on the reason for the return and applicable law.

  • Damaged, defective, or incorrect products: USHIERAX will arrange an appropriate remedy, including return shipping where required by law.

  • Change of mind: The customer may be responsible for return shipping costs where permitted by applicable law and where this has been appropriately disclosed.

  • Other circumstances: Our support team will explain any applicable return shipping arrangements before you proceed.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, contact our support team to discuss an exchange or replacement.

Replacement availability depends on stock and product availability. Where a replacement is unavailable, we will provide an appropriate alternative remedy in accordance with applicable law.

8. Cancellations

If you need to cancel an order, contact us as soon as possible at ushieraxsupport@gmail.com.

Orders that have already been processed or shipped may not be cancellable. However, any cancellation, return, or refund rights required by applicable law will remain unaffected.

9. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

  • Personalized or custom-made products.

  • Perishable products.

  • Products that cannot be returned for genuine hygiene or safety reasons after their seals have been opened.

  • Digital products or other items specifically excluded under applicable law.

This list is subject to applicable consumer protection laws and does not exclude mandatory legal rights.

10. Late or Missing Refunds

If your approved refund has not appeared in your account:

  1. Check your original payment method.

  2. Contact your bank or payment provider to confirm processing times.

  3. If the refund is still missing, email ushieraxsupport@gmail.com for assistance.

11. Policy Updates

USHIERAX may update this Return & Refund Policy from time to time. Changes will be posted on this page with the revised date.

Updates will not remove consumer rights that cannot legally be excluded.

12. Contact Us

For questions about returns, refunds, replacements, or order cancellations, contact:

USHIERAX Support
Email: ushieraxsupport@gmail.com

We aim to review customer requests promptly and provide assistance in accordance with this policy and applicable law.